We are thrilled to announce that we are now able to resume all patient care at our Maitland St clinic. We are also slowly re-opening our satellite locations, with service in Wallaceburg and Ilderton resuming this week. We are working closely with our other locations to resume service as soon as possible.
With our enhanced safety measures in place, things look a little different, but you can be confident you’ll receive the same fantastic care you have come to expect from SoleScience. With the guidance from the College of Pedorthics of Canada, we have worked hard to establish and update our COVID-19 safety protocols to keep everyone safe. We’re using UVC sanitization, physical distancing measures and rigorous cleaning protocols to keep you and our staff as safe as possible, exceeding the recommendations from our college and the Province.
To learn more about the safety measures we have implemented, check out our video and details below:
Some of the changes you’ll notice at your next appointment include:
Enhanced pre-booking questions
Our admin team will be asking you for more information during the booking process, including a COVID-19 screening to streamline your appointment. You will be screened again when you arrive for your Pedorthist appointment.
Physical distancing and controlled-entry
When you arrive for your appointment, please park in one of the marked parking spaces in front of the clinic. Your Pedorthist will come out to bring you in at your appointment time. We also ask that family members wait in the car unless needed for assistance. Physical distancing signage is placed throughout the clinic and store. Plexiglass barriers are in place for shoe fittings and in the reception area.
Enhanced sanitization protocols
When you enter, we will ask that you sanitize your shoes using a UVC sanitizing machine. You will also be asked to sanitize your hands upon arrival. Additional handwashing and sanitizing stations are available throughout the store and clinic.
Masks, gloves and other PPE
All of our staff are wearing masks, gloves and other necessary PPE. We are asking that all customers and patients also wear a mask while they are attending their appointment or shopping for shoes. Your Pedorthist may also wear a face shield or other PPE during your appointment.
We are staggering appointments and limiting the number of people and staff in the building at any given time. This also provides us the necessary time to sanitize treatment rooms in between patients.
Touchless payment and electronic documents
We encourage touchless payments when possible and offer each patient or customer the option to have their paperwork emailed to them, in lieu of a paper copy.
What’s are we doing behind the scenes to keep you safe?
Rigorous regular cleaning and sanitization of all touch surfaces, washrooms, and high traffic areas.
Patient treatment rooms are sanitized between each appointment.
UVC sanitization within our HVAC system.
In addition to having separate systems for our manufacturing facility and our retail/clinic space, we have also installed UVC filtration within our HVAC system to cleanse the air continuously throughout the day.
Regular facility-wide disinfection.
We’re utilizing the services of GoFogIt regularly to thoroughly disinfect our entire facility. GoFogIt uses a Health Canada approved botanical disinfectant that kills 99.9% of bacteria and viruses, including COVID-19
Regular assessment and updates to all cleaning and sanitization policy.
We’re constantly reviewing best practice guidelines, Provincial recommendations and other guidelines to update our practices accordingly.