Who We Are
We are SoleScience Inc., o/a SoleScience SoleScience as well as our family of affiliated companies (collectively referred to herein as “SoleScience,” “we,” “us,” or “our”).
If You Elect Not to Provide Personal Information
You may choose not to provide us with your Personal Information. However, if you choose not to provide your Personal Information, you will not be able to create an account on this Site, and you will be unable to access and receive the Services.
What Is Personal Information?
Personal Information includes: your name, address, telephone number, email address, credit card information, postal/zip code, town or city, gender; click through activity, product preferences or instructions; information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, operating system, referral source, length of visit and number of page views; information that you provide to us for the purpose of registering with us (including your name, date of birth, email address, telephone number, postal address, and company details); information relating to any transactions carried out between you and us including information relating to any purchases you make; information that you provide to us for the purpose of obtaining the Services; health information (including but not limited to: medical history, occupation, physical and mental health information, personal and family medical history information, primary physician details), email notifications and/or newsletters; and, any other information that you choose to send to us.
Why We Collect Personal Information
We collect Personal Information in order to facilitate the Services that are offered through the Site including: provision of healthcare-related services, communication to people involved in your care, communication with you about products and services, and transaction fulfillment and processing.
We may also put Personal Information to other uses, which may include communicating information and offers to you; to better understand, analyze, and respond to your needs and preferences; to verify your identity; for our business management purposes; and to subsequently develop, enhance, and/or provide products and services to meet those needs and preferences.
We also keep track of your product preferences and instructions and analyze that information. In addition to providing the Services to you, we may use Personal Information to enter you into a contest, or to respond by Electronic Communication to an inquiry that you posted online. Your Personal Information may also be used by us to contact you via email, SMS, WhatsApp, Facebook Messenger, push notification to your mobile or electronic device or other forms of electronic messages sent to you at the addresses and accounts listed on your Account or by communications posted on or notifications through the Site (collectively, “Electronic Communication”) regarding other products or services which may be of interest to you, and for our customer appreciation programs. Your Personal Information may be combined with other Personal Information collected by us to provide aggregate statistical information about customers’ service usage preferences.
How We Collect Personal Information
- When you register for an account or interact with our Services.
We collect Personal Information when you access a Site or seek to access the Services, including when you register with us. We use this Personal Information to create your account, enable your activity within our Services, manage your account, and to provide the Services generally, including to develop, enhance, and improve our Services and your experience. We also use this data for internal purposes related to certain research, analytics, innovation, testing, monitoring, customer communication, risk management, and administrative purposes.
- When you communicate with us or sign up for promotional materials
We collect Personal Information when you communicate with us or sign up to receive promotional materials or information via email, push notifications, or text messages – including email address, mobile number, etc.
If you consent to such messages, we may use your Personal Information and other information to communicate with you to provide you with promotional messages and personalized advertising; to notify you of other products; to notify you of contests, challenges, sweepstakes, and other promotions; to notify you of Services we think may be of interest to you; and, for other marketing purposes.
We may use your Personal Information to respond to your requests for technical support, online services, information regarding your order, or to any other communication you initiate. This includes accessing your account to address technical support requests. We may also use your Personal Information to address your requests, enquiries, and complaints.
- When you engage with our online communities or advertising.
We may collect your Personal Information when you engage with our online communities. This includes when you click on advertisements, interact with our social media pages, submit content, leave reviews, or otherwise enter information into comment fields, blogs, message boards, events, and other community forums sponsored by or affiliated with SoleScience.
- When we leverage and/or collect cookies, device IDs, location, data from the environment, and other tracking technologies.
We may collect certain Personal Information using cookies and other technologies such as web beacons, device IDs, IP addresses, precise location information. We specifically use browser cookies for different purposes, including cookies that are strictly necessary for functionality and cookies that are used for personalization, performance/analytics, and advertising. Our Cookie and Device Identifiers section contains more information and options to control or opt-out of certain data collection or uses.
Sharing of Personal Information
International Data Transfers
Where permitted by applicable law, SoleScience may transfer Personal Information collected in connection with the Services, to entities in countries where data protection standards may differ from those in the country where you reside. By accessing the Site and utilizing the Services, you understand and consent to our transfer of your Personal Information globally. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries will be entitled to access your Personal Information.
Cookies and Device Identifiers
Site Usage Information
Like most websites, this Site gathers traffic patterns, site usage information and other aggregated data in order to evaluate our visitors’ preferences and the effectiveness of our Site. This aggregate usage data does not identify you individually. We may share anonymous, aggregated statistics about visitors to our Site with others outside our company, or we may allow third-parties to collect aggregate data through our Site.
Updating or Correcting Your Information
You may in most cases correct or update your Personal Information by accessing your account directly, or by instructing us to do so on your behalf.
You represent and warrant that all Personal Information you provide us is true and correct and relates to you and not to any other person.
Security and Retention
We operate secure data networks protected by industry standard firewall and password protected systems, and maintain physical, encryption, electronic and procedural safeguards to guard the integrity and privacy of these servers and of your Personal Information. Although we cannot guarantee that there will never be a security problem, we and our agents that have access to your information carefully guard against the loss, misuse or alteration of the information we collect on our Site.
We will retain your Personal Information for as long as your account is active or as needed to provide Services to you. We will retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our Policy Regarding Children
SoleScience is not intended for access or use by children under the age of majority in the applicable jurisdiction. SoleScience does not target the Site or our Services for children under the age of majority and we do not knowingly collect or use any Personal Information from them unless it is provided by a parent or guardian authorized to use the Site on their behalf. If a parent or guardian becomes aware that their child has provided us with Personal Information without the parent or guardian’s consent, please contact us at privacy@SoleScience.com.
Where we are legally required to do so, we ask you for your prior consent before providing you with promotional materials or information (referred to as “Commercial Electronic Messages, or “CEM”s). You may revoke your consent to the receipt of CEMs at any time. This will not affect the processing of your Personal Information in relation to any Services ordered by you.
For More Information or Assistance
[This Policy is Effective as of September 16, 2019]