Hard vs. Soft Orthotics

Which One Is Right for You? (Hint: It’s About Comfort)

For years, orthotic care was dominated by one rule: rigid = better.

If you’ve ever been told you need stiff, corrective inserts to “control your foot,” you’re not alone. The idea that firmer orthotics are more effective at reducing pain or improving movement has been a long-standing belief in the industry.

But at SoleScience, we like to ask questions. And then, back our answers with research.

What the Science Actually Says

In 2019, we and others published a study (Balsdon, Dombroski, Bushey, Jenkyn) using biplane fluoroscopy, a highly advanced imaging system that captures real-time foot movement inside the shoe. This allowed us to measure how soft and rigid orthotics affect the arch and motion of the foot—while walking.

The result? No significant difference between orthotics.

Both soft and rigid orthotics controlled arch motion equally well, and better than walking barefoot or in shoes.

Let that sink in: the material doesn’t determine the effectiveness of motion control. That means you don’t have to choose “support” over “comfort.” You can—and should—have both.

Comfort is the New Clinical Outcome

Orthotics aren’t braces for broken feet—they’re tools for helping real people move more, hurt less, and live better.

That’s why we ask: What does comfort mean for you?

Some people feel best with soft, forgiving EVA or 3D-printed materials.
Others prefer firmer devices made from thermo-mouldable plastics.
Many thrive with a hybrid—soft in some areas, firm in others.

And here’s the key: the “right” device is the one that helps you do more with less pain. Our role is to combine science, technology, and experience to build the orthotic that does just that—for you.

Get Back on Your Feet With Solescience

Spend more time doing the things you love. Come see one of our experts today to start feeling better tomorrow.

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Success Stories

Don’s Story – Walking Comfortably Again

For years Don had struggled with serious foot problems caused by Diabetes. We designed a soft EVA-based orthotic that fit his foot and his lifestyle. Within weeks, his calluses and blisters disappeared, and he was back to his morning walks.

Carolyn's Story – Relief from Years of Knee Pain

Carolyn, a physiotherapist and patient of SoleScience for over 20 years, had struggled with knee pain while running. We designed a custom orthotic that fit her needs and she was able to get back to comfortably exercising and even wears them in her daily work shoes.

The Tools We Use

We use advanced design systems like Voxelcare alongside traditional fabrication to build orthotics tailored to your anatomy and your daily routine. That includes:

Softer Orthotics: Milled EVA and 3D-printed filaments for cushion and flexibility
Firmer Orthotics: Thermo-mouldable plastics for structure and stability
Hybrid Options: For when comfort and performance both matter most

Bonus: our 3D-printed orthotics are recyclable at the end of their life. Comfort and sustainability? Yes, please.

So, Which One Should You Choose?

You don’t have to decide alone, and honestly, you shouldn’t.

We often hear, “You’re the expert—do what you think is best.” And while we appreciate the trust, the best outcomes come when we collaborate.

We’ll ask:

What activities matter most to you?
What does comfort feel like in your body?
Are you looking for softness, firmness, or a little of both?

This isn’t guesswork. It’s a process grounded in science, guided by experience, and shaped by you.

Let’s Build Something That Feels Right

The orthotic world doesn’t have to be rigid—literally or figuratively.

You don’t have to pick sides. You just need a solution built around your life, your comfort, and your goals. We can help you find the orthotic that actually feels like it belongs in your shoes.

Book your personalized orthotic assessment today with one of our Canadian Certified Pedorthists

Because when you feel better, you do more—and that’s the outcome that really matters.

Want to Learn More About How SoleScience Can Help You Move in Comfort?

Book a consultation with one of our Canadian Certified Pedorthists.